Here’s a problem for HR: Let’s say your business is expected to slow down for several months and then pick up again. For financial purposes you have to trim staff now, but it’d be nice to get these good staffers back when business gets back to normal.

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Tags: career break, paid break, recession, training

When HR provides training materials to managers to use with their employees, there’s a reason.

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Tags: curriculum, handouts, training

Companies hold training to make sure employees follow directions. Turns out, it’s equally important that directions are followed during the training.

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Tags: directions, rules, training

If your company’s customers started complaining this much, you’d probably set up training like this, too.

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Tags: charm school, customer complaints, training